FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@fakeehvision.com or call +966 56 9323034.

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FAQ

In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.

  • In case of change of mind, before shipping your order, just call us at +966 56 9323034 to cancel your order or you can cancel it from your account and we will process the refund along with any shipping fees applied to the same credit card/debit card which will reflect in your card within 7-14 business days.
  • If you wish to return the item after receiving it, you have up to 15 days to return them, the item must be in the same condition you received and in the original box and/or packaging.

  • In case if you cancel the order or if it’s cancelled before shipping, the amount will be refunded back to credit card/debit card automatically which will reflect in your card 7-14 business days
  • If you cancel the order, products which are shipped but not delivered, you will receive a full refund within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.
  • For delivered products, wherever the return reason is met as per Fakeeh Vision’s return policy and post inspection by our team, we will refund the product amount (excluding the amount paid for the original shipping fees) credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 days to reflect in your card statement, depending upon the issuing bank.

If you paid by cash/card on delivery, we will refund the amount to your preferred bank account after provided with the bank details.